Customer Care
Warranty
LIMITED WARRANTY
20 year Limited Rust Through Warranty On:
12 Gauge Framing
Vertical Roof Style Up to Any Length
Regular Style Up to 31’ Long
Boxed Eave Style Up to 31’ Long
Limited Lifetime Warranty on All Certified Units for Wind and Snow Loads
10 year Limited Rust Through Warranty On:
14 Gauge Framing
1 Year Workmanship Warranty From The Date Of Installation
All warranties assume normal care and maintenance using mild soap and water. We do not recommend the use of any harsh chemicals. Warranties are limited and non-transferable.
ENVIRONMENT
This limited warranty does not apply in the following cases:
Attack from chemical agents, fumes, liquids, or solids other than direct rain falling onto product under warranty
Contact with soils, ashes, fertilizers or other moisture retaining substances
Failure to remove debris and/or failure to provide free drainage of water including internal condensation from all surfaces of the product
Deterioration of the sheet caused by contact with green or wet timber or treated pine
Installations subject to unusually corrosive environments at any time in the future
Storm and tempest or other acts of God
MAINTENANCE
The paint film surface must be washed annually by cleaning with mild detergent and clean neutral water. The paint film surface must not be cleaned with abrasives or chemical cleaners.
*All warranties and certifications will be immediately void if the buyer/owner alters the unit in any manner.
**Maintenance records must be documented.